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Learn more about purchasing from our e-shop, delivery options and our return policy.
All scooters, their spare parts and accessories we deliver with the help of DPD or INPOST parcel services, couriers and parcel terminals.
You can select a delivery method in the checkout page, next to the list of your items. If you selected delivery to a parcel terminal based on the address you specify, the system will automatically provide the nearest list of the parcel service terminals. You can choose the right one for you. The terminal can also be selected by opening the map.
Our usual delivery time is between 1-3 business days. If you place your order before 3pm, we will ship your order on the same day. If you want your electric scooter spare parts or accessories to be delivered faster, we recommend the DPD delivery method. We always give priority to DPD shipments, so they are usually delivered within 2 business days.
Yes. Our system will generate a tracking number before your order is shipped. You will receive a message when the parcel is dispatched. This message will contain your tracking number and by clicking it, you will be directed to your shipment tracking page. You can always check your tracking number in your nopedals.eu account.
- Online banking – instant payment confirmation. The system automatically directs you to the self-service of the bank you selected, where you can make your payment. You can pay via any bank, operating in Europe. Also, you can pay online via Trustly payment method.
- Credit/Debit card – instant payment confirmation. Simply enter your card details on our platform and check out.
- Bank transfer – payment confirmation within 24h. You will receive the bank transfer information to your email. You will need to make a payment to the specified bank account.
- Pay on pickup. You can pay the courier or at a designated parcel terminal.
Yes. Invoice will be sent by email after order will be completed.
For defective products please contact us by email – [email protected] Please attach a picture of the defective item and provide an explanation of the situation. Please also state if you want a refund or for us to return payment. After assessing the situation, we will refund your order, or send a replacement item for free.
Within 10 working days of receiving your item, you can return it if you don’t like it. In this case, the item must not be damaged or unpacked. If those conditions are met, the item will be replaced within 5 business days.